Privacy Policy
Last updated: January 2025
1. Introduction
Thyme ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investor management platform and related services.
Please read this privacy policy carefully. By using Thyme, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our platform as a General Partner or Limited Partner
- Subscribe to our newsletter
- Contact us for support
- Request a demo
This information may include: name, email address, phone number, company name, job title, and billing information.
2.2 Investment Information
If you use our platform to manage investments, we collect information related to:
- Investment amounts and capital contributions
- Distribution history and transaction records
- Documents you upload or share through the platform
- Communication history within the platform
2.3 Automatically Collected Information
When you access our platform, we automatically collect certain information including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information (updates, security alerts)
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Between GPs and LPs: Investment information is shared between General Partners and their Limited Partners as part of normal platform operation
- Service providers: With trusted third parties who assist in operating our platform (hosting, analytics, payment processing)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- 256-bit SSL encryption for data in transit
- Encryption of data at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent
To exercise these rights, please contact us at hello@thyme.so.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@thyme.so
Website: https://thyme.so/support